There are several ways you can check your lvnworth.com email:
(1).Web-Based: This option allows you to check your email from any computer that has Internet access to www.lvnworth.com. Go to: www.lvnworth.com > click on Web-Based Email link > Type in email UserID & password > click Logon.

(2). The second option you have to check email is by using a program such as Outlook Express, Eudora, Netscape Messenger, etc. Please visit our System Settings page for a detailed instructions.


You can change your password one of two ways:
1. Call Leavenworth Online at 727-2225 or 877-954-4485 (toll-free) and have a Support Technician change the password
- OR -
2. Go to www.lvnworth.com > Click on My Account Info link under My Additional Services;
3. Choose Yes on the Security Alert
4. Type your Login Name and current Password;
5. Click on Change Password and follows prompts from there.


This usually occurs when your email application is downloading a large message, it often contains a file or a bitmap. Even though the email application is actually downloading the message, it would appear that it has stalled, especially if no visual cue or download status is shown . You may wait until it's downloaded, which may be a really, really long time, or delete it by going to our web based email system: http://mail.lvnworth.com:8383. Make sure you delete the offending message, or the next time you run your email application it will attempt to download it again.


You can try to go to our Secure Web-based email.


To change your email password:
1). Connect to the Internet;
2). Go to http://www.lvnworth.com
3). Enter your email address and password under "My Web-based Email" - Click Logon.
4). Click the Down Arrow next to Options & Styles (upper right corner)
5). Go to Password
6). Type in your Old Password; New Password and Confirm Password.
7). Click SAVE
8). Log-Out of email. Your Email Password is now changed.


Yes, you can block unwanted email coming into your lvnworth.com email
These messages can be from a specific email address or by keywords.

To do this:
1). Get connected to the Internet and go to www.lvnworth.com
2). Click on My Web Based Email link in the upper left corner
3). Enter your email box (type in UserID and Password)
4). Click the down arrow next to Personal Account Options (upper right hand corner)
5). Go to Change Processing Rules
6). Click Add Rule.

To Block a SPECIFIC EMAIL ADDRESS:
a). FIELD: Click down arrow next to Field and choose FROM
b). Put a Dot next to: CONTAINS
c). PHRASE: Type the email address you wish to block (i.e. junk@junkmail.com)
d). Click ADD CONDITION
e). Scroll down and put a dot next to "Delete the Message".
f). Click FINISH.
g). Continue with step 1 for a new rule.
Please note: This only works if mail is coming from the same address each time. You must Add a New Rule for each email address you wish to block.

To Block by KEYWORDS:
a). FIELD: Click down arrow next to Field and choose BODY
b). Put a Dot next to: CONTAINS
c). PHRASE: Type the keyword you wish to block. (Please note that all email with this word in the Body will be blocked)
d). Click ADD CONDITION
e). Scroll down and put a dot next to "Delete the Message".
f). Click FINISH.
g). Continue with step 1 for a new rule.
Please note: In this example, the keyword must be in the Body of the message to be blocked. You may also block keywords in the Subject, To, From, Sender and Header Fields. You must Add a New Rule for each keyword you wish to block.

If you receive a lot of unwanted email and the messages come from all different email address, you may want to call us and create a new email address which you only use for family, friends, co-workers, etc. Continue to use your current email address for "junk mail."


To filter additional spam:
1). Get connected to the Internet and go to www.lvnworth.com
2). Click on My Web Based Email link in the upper left corner
3). Enter your email box (type in UserID and Password)
4). Click the down arrow next to Personal Account Options (upper right hand corner)
5). Go to Change Processing Rules
6). Click Add Rule.

RULE #1:
a). FIELD: Choose HEADER
b). Put a Dot next to: CONTAINS
c). PHRASE: SPAMHEADERS (this is case sensitive - make sure it is in all capital letters)
d). Click ADD CONDITION
e). Scroll down and put a dot next to "Delete the Message".
f). Click FINISH.

RULE #2: Click ADD RULE
a). FIELD: Choose HEADER
b). Put a Dot next to: CONTAINS
c). PHRASE: WEIGHT10 (this is case sensitive - make sure it is in all capital letters)
d). Click ADD CONDITION
e). Scroll down and put a dot next to "Delete the Message".
f). Click FINISH.

RULE #3: Click ADD RULE
a). FIELD: Choose HEADER
b). Put a Dot next to: CONTAINS
c). PHRASE: BADHEADERS (this is case sensitive - make sure it is in all capital letters)
d). Click ADD CONDITION
e). Scroll down and put a dot next to "Delete the Message".
f). Click FINISH.

RULE #4: Click ADD RULE
a). FIELD: Choose HEADER
b). Put a Dot next to: CONTAINS
c). PHRASE: SPAMCOP (this is case sensitive - make sure it is in all capital letters)
d). Click ADD CONDITION
e). Scroll down and put a dot next to "Delete the Message".
f). Click FINISH.

Please note: In some rare circumstances these rules can filter out messages that are not spam. These rules still may not catch all spam messages, however they will catch the majority of them.


You are unable to open attachments in Outlook Express because of a setting in that program. To fix this problem:

a). Open Outlook Express
b). Click on TOOLS on the top menu bar
c). Click on OPTIONS
d). Go to the SECURITY tab
e). UNCHECK the option: "Do not allow attachments to be saved or opened that could potentially be a virus".
f). Click APPLY
g). Click OK


1. Click on the link below to Trend Micro's FREE Online Virus Scanning Utility - Housecall for PC's. This product will scan your computer for viruses. If a virus is found - choose the Clean Option. If the virus is uncleanable - take your computer to a computer repair shop.

The Housecall Virus Scan WILL NOT protect your computer against future viruses. For that you will need to purchase a virus protection program such as Trend Micro PC-cillin.



Click HERE for a Free 30-Day Trail Version of PC-cillin 2002.
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